FZer Spotlight: Oliver Osorio – Service Technician in Charleston

We interviewed Oliver Osorio, Service Technician in FZ's Charleston team, to better understand his experience working at FZ. Here's what he had to say!

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How long have you been working at FZ? How did you get connected?

I've been at FZ for almost six years. I originally worked with a former FZ team member at another company, and one day he reached out and told me about the great things happening at FZ. I was initially skeptical because it all sounded too good to be true. But once I joined, I realized he was right—FZ truly stands out.

What has been your career path?

After high school, I explored different career options, even considering college, but nothing felt like the right fit. Eventually, I discovered the electrical industry and really enjoyed it. I worked as a service technician before coming to FZ, and after joining, I started as a general electrician. Over time, I worked with various teams on different projects before transitioning to the service group. I’ve always been open to learning new skills and moving wherever FZ needed me, and that flexibility has been key to my career growth.

What do you like about your job?

I love being out and about. I don't have to sit behind a desk all day, instead, I get to meet new customers in and around Charleston and work on different projects every day. I love the variety. I also love working directly with end user customers and getting to build relationships with them over time. There's something very fulfilling about doing good work for a customer and then being called back to work for them again. Knowing that they want to work with you because of the trust you've built and the quality of work you've done is really rewarding.

There are always good and bad days, good and bad customers. I try to view the more challenging customers and projects as an opportunity to learn.

What do you like about FZ?

I like the fact that I'm a valued part of a team. I'm treated like an actual person, not just a number. People actually care about me, FZ actually cares about me. That speaks volumes.

Are there any specific benefits you enjoy?

Oh absolutely. The biggest 'sell' that FZ has is by far the health insurance. It's what made me join FZ to begin with. When I was recruited, my friend told me about the insurance and I didn't believe him. I thought I had misheard him. Turns out, he was right. It's the best.

What do you dislike about FZ?

Like any company, there's always room for improvement. Sometimes communication from the top-down is messy and expectations are blurred. It's definitely getting better.

What is the best piece of advice you could give to future electrical apprentices?

Go for it! Sign up for the apprenticeship program and give it everything you can. It can turn into a really solid career.

Anything else to add?

My experience has been great overall. FZ has treated me with respect and has given me a chance to advance. I would encourage my children to pursue a career in the electrical industry and work at FZ.

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